Hot Meal FAQS

Frequently Asked Questions and Answers

How much does it cost?
Hot meals cost £2.35 each which must be pre-paid in advance, those children eligible for Free School Meals will receive a hot meal.

What is the deadline for ordering meals and why is it so long?
The deadline for ordering meals is midnight on Sunday, one full week (7 days) prior to the complete week before the meal is served.  This deadline is dictated to Chartwells by both their suppliers and by the necessary chain of supply that is needed to ensure delivery to all West Sussex Primary Schools.

How do I order Steamplicity vegetarian meals?
The choice of meal is always made at point of service. 
If your child is a non-meat eater please advise the Chartwells staff at your school.

Do Chartwells supply a packed lunch when my child is on a school trip?
Packed meals are only supplied by Chartwells for children who are on a free entitlement to school meals.  Parents who pay for their children to take the Steamplicity service should provide a packed meal for that day and advise the Chartwells office in ample time to enable a credit to be given for that day.  Cancellations must be made before the ordering cut-off point for the week that the meal is to be served.

Do Chartwells cater for children with special dietary requirements?
Special diets will be catered for, provided requests for these are supported by a medical report such as a letter from your GP or hospital dietician.  Requests for special diets should be made direct to Chartwells (see Contact Us) with a supporting letter.  A special menu will then be agreed upon between the parent and the Area Manager for the child's school.  Religious diets will be catered for by the vegetarian meal.